Policy: Super Awesome 60 Day Return or Exchange.
We want you to love your products from EcoMowers.com. If you would like to return anything you purchased for a refund of the cost of the product(s), please return the product(s) within 60 days of the original purchase date. After 60 days, no refund will be given. Shipping costs are non-refundable.
To return your item(s), please re-pack in the original packaging (if possible) and follow these simple steps:
1. email firstname.lastname@example.org and request a return authorization number (RMA#)
2. Send your return to us via the carrier of your choice (USPS, UPS, FedEx, for example).
The return shipping address is:
2819 Cass Road, Suite E3
Traverse City MI 49684
3. If you have lost or misplaced your invoice or packing slip, please include a note with your package that includes your name, address, order number (if you have it), the item you received and return information or exchange information. Be sure to include the name and address of the person that sent you the item if it was a gift.
* Please note that all credit card order returns will be refunded to the credit card used for the original purchase. (Please allow 1-2 billing cycles for the credit to appear on your statement)
* If the original payment was by check or money order, then your refund will be sent by check via USPS.
* Please ensure that all items returned are in new condition. Mowers must be cleaned to the best of your ability before they are returned to us. Mower with excess grass and dirt may be subject to a 20% cleaning/restocking fee.
* Please note that if you refuse your package at delivery you will be subject to all return fees. The return fees to receive your package back as a refusal are more than our regular shipping fees. In some cases, especially Canadian and other international orders, the shipping costs can total more than the cost of the order. It is more cost-effective to accept the package, fill out the return information and ship it back to us, using your preferred shipping method.